Let’s Q Privacy Policy
What Let’s Q does
Let’s Q is a queue-management app. Hosts create queues and share a QR code or short queue code. Queuers join using a self-chosen secret code and receive a ticket number.
Information we process
- Queue information: a Host’s booth or event name, queue name, hours, capacity, and queue settings.
- Ticket information: ticket number, queue position, operational timestamps, ticket status, and a protected verifier of the secret code selected by the Queuer. We do not store the secret code in plain text.
- Optional queue request: a Queuer may send a short optional request to the Host. It is visible only to the Host while needed for the ticket and is removed when the ticket is completed or cancelled.
- Anonymous experience ratings: optional scores for wait, service, and likelihood of returning. Hosts see only combined totals and averages, not a person’s identity or ticket code.
- Host technical account identifier: the app creates a private anonymous identifier for a Host device so that the Host can manage only its own queues. It does not ask the Host for a name, phone number, or email address.
Information we do not ask Queuers for
Let’s Q does not ask Queuers for their name, email address, phone number, contacts, social-media profile, or precise location.
Camera and photos
Camera access is used only when a person chooses to scan a queue QR code. A Host may choose a booth photo for the printed queue sheet; the current app keeps that selection on the device and does not upload it to our queue service.
How information is used and shared
We use this information only to run the queue, show ticket status, manage no-shows, and produce combined Host analytics. The queue service is operated using Supabase, which processes data on our behalf to provide the backend. A Queuer’s optional request is shared with the relevant Host because that is necessary to provide the queue service. We do not sell personal information or use it for behavioural advertising.
Advertising and purchases
The Android app displays Google AdMob banner ads at the bottom of the screen. It does not show full-screen ads when the app opens. After a Queuer voluntarily submits an experience rating, the app may show one full-screen interstitial ad before returning to the queue screen. Google and its advertising partners may process device identifiers, including the Android advertising ID, IP address, and ad-interaction data to deliver, measure, and help protect ads, subject to your choices and Google’s policies. Where required, the app presents Google’s consent options and lets you revisit them through the in-app Privacy choices button. Let’s Q does not ask advertisers for your name, phone number, email address, or queue secret code.
Retention and security
We retain queue records and anonymous ratings only for as long as reasonably necessary to operate and improve the service, meet legal obligations, and resolve disputes. Data is sent to the backend over encrypted connections. No security method is perfect, but we use reasonable safeguards to protect the information we process.
Your choices and contact
You can choose not to provide an optional queue request or experience rating. For privacy questions, deletion requests, or this policy, contact us at letsqsupportteam@gmail.com.
Changes
We may update this policy as Let’s Q changes. We will post the updated version on this page and change the “Last updated” date.