Let’s Q Privacy Policy
What Let’s Q does
Let’s Q is a queue-management app. Hosts create queues and share a QR code or short queue code. Queuers join using a self-chosen secret code and receive a ticket number.
Information we process
- Queue information: a Host’s booth or event name, queue name, hours, capacity, and queue settings.
- Ticket information: ticket number, queue position, operational timestamps, ticket status, and a protected verifier of the secret code selected by the Queuer. We do not store the secret code in plain text.
- Optional queue request: a Queuer may send a short optional request to the Host. It is visible only to the Host while needed for the ticket and is removed when the ticket is completed or cancelled.
- Anonymous experience ratings: optional scores for wait, service, and likelihood of returning. Hosts see only combined totals and averages, not a person’s identity or ticket code.
- Host technical account identifier: the app creates a private anonymous identifier for a Host device so that the Host can manage only its own queues. It does not ask the Host for a name, phone number, or email address.
Information we do not ask Queuers for
Let’s Q does not ask Queuers for their name, email address, phone number, contacts, social-media profile, or precise location.
Camera and photos
Camera access is used only when a person chooses to scan a queue QR code. A Host may choose a booth photo for the printed queue sheet; the current app keeps that selection on the device and does not upload it to our queue service.
How information is used and shared
We use queue information to run the queue, show ticket status, manage no-shows, and produce combined Host analytics. Netlify processes encrypted API requests and Neon stores the queue database on our behalf. A Queuer’s optional request is shared with the relevant Host because that is necessary to provide the queue service. We do not sell personal information or send queue secret codes or private queue requests to advertisers.
Advertising and purchases
The Android app uses Google AdMob. Depending on availability, consent choices, and the screen or action involved, it may display a banner ad, one app-open ad near the beginning of an app session, an interstitial ad after a Queuer voluntarily submits an experience rating, or an optional rewarded ad that a Host chooses to watch to unlock a report. Advertising is not required to scan a queue, join a queue, keep a ticket, check ticket status, cancel a ticket, or operate a Host queue.
Google and its advertising partners may process information such as device identifiers, IP address, diagnostics, and ad-interaction data to deliver, measure, and protect advertising, subject to applicable consent choices and Google’s policies. Where required, Let’s Q presents Google’s consent options and provides an in-app Privacy choices entry point. Let’s Q does not provide advertisers with a Queuer’s name, phone number, email address, queue secret code, or private queue request.
The Android app also offers an optional paid ad-free subscription. Store purchase and entitlement information is processed by Google Play and may be used by Let’s Q only to determine whether the purchased feature is active.
Retention and security
Optional queue requests are erased when a ticket is served or cancelled. Closed ticket records, closed queues, and anonymous ratings are normally deleted within 30 days. A random Host device session may remain for up to 400 days after its last use so the Host can securely reopen its queue. Short-lived abuse-prevention records contain only one-way keyed hashes, not raw IP addresses, and expire automatically. Data is sent over encrypted connections.
Your choices and contact
You can choose not to provide an optional queue request or experience rating. For privacy questions, deletion requests, or this policy, contact us at letsqsupportteam@gmail.com.
Changes
We may update this policy as Let’s Q changes. We will post the updated version on this page and change the “Last updated” date.